Quickstart

Invite better tickets, create your first ticket category, configure its roles and channels, and send the panel - live in five steps, explained end to end.

This walks through setting up a single ticket category from scratch, end to end - inviting the bot, creating the category, configuring the minimum needed for it to work, and testing it. Applications follow the exact same shape (create, then edit, then send the panel) - see Applications once you’re comfortable with how tickets work, most of what you learn here carries straight over.

1. Invite the bot

   Invite better tickets to your server with the Manage Server permission. Most setup commands (/ticket create, /ticket edit, /config) check for this permission specifically, so an account without it won’t be able to follow the rest of this guide even if they’re otherwise trusted in your server.

2. Create a category

   Run /ticket create id:support to create a category named support. This just registers the category - it doesn’t create anything visible yet, and members can’t use it until you finish the next two steps. The id you pick here (support) is the identifier you’ll type into every other ticket command for this category, including /ticket edit category:support and /open category:support, so it’s worth picking something short and obvious rather than renaming later (you can’t - only delete and recreate).

3. Configure it

   Run /ticket edit category:support to open the interactive settings menu - a message in Discord with a dropdown to switch between five pages (General, Roles, Channels, Voice channels, Questions) and buttons/toggles for each setting, not a list of flags to type out. Two things are functionally required before the category is usable at all:

   • Roles page → Staff roles - without at least one staff role set, nobody except a server admin can claim, close, or otherwise manage tickets in this category.
   • Channels page → Open category - a Discord category (channel folder) new ticket channels get created inside. Without this set, there’s nowhere for /open to actually put a new ticket channel.

   Everything else on the settings menu - welcome message, questions, voice channels, auto-close - is optional and can be left at its defaults for now. See Ticket settings for what every single field does when you’re ready to go further.

4. Send the panel

   Run /ticket send channel:#support to post the category’s panel to a channel - the message with the button members actually click to open a ticket. This is a separate step from configuring the category on purpose: you can send the same panel to more than one channel, or re-send it later, without redoing any of the settings from step 3.

5. Try it

   Click the button on the panel you just sent (or run /open category:support directly) to open a test ticket. You should land in a new private channel inside the open category you set. From a staff account, run /claim inside that channel to take ownership of it, then /close when you’re done testing - this generates a real transcript, so it’s a good way to confirm your transcript channel (if you set one) is working too.

Next steps

Ticket settings

Every page in the /ticket edit menu, explained field by field.

Jail

Link a category to the jail system and start jailing members.

Applications

Set up staff applications the same way - create, edit, send.

Variables

Customize channel names and messages with dynamic text.