! - see Prefixes), except ones that need Discord’s slash-command interface directly (like /ticket send, which opens a modal).
Category management
These commands create and configure categories themselves, not individual tickets. All of them require the Administrator or Manage Server Discord permission - a category’s staff roles don’t grant access to these, on purpose, since they change configuration rather than handle a single ticket./ticket create
Creates a new, empty ticket category. Run this once per category you want, then configure it with /ticket edit - see Overview for the full walkthrough.
string
required
A unique identifier for the category (max 30 characters). This becomes the
category value you pass to every other ticket command. It can’t be changed later - delete and recreate the category if you need a different name./ticket edit
Opens the interactive settings menu for a category - the same command you’ll come back to any time you want to change staff roles, channels, questions, or anything else. See Ticket settings for what every page and field does.
string
required
The category to edit. Autocompletes as you type.
/ticket delete
Permanently deletes a ticket category and its configuration, after a confirmation prompt. This doesn’t close or delete any tickets that are currently open in that category - it only removes the category’s settings, so open tickets are left as regular channels with no category behind them anymore.
string
required
The category to delete.
/ticket send
Posts a category’s panel - the message with the button members click to open a ticket - to a channel. You can send the same category’s panel to more than one channel; each send is independent and none of them need to match where tickets actually get created (that’s controlled separately by the open category setting).
channel
required
The text channel to send the panel to.
/ticket stats
Shows ticket statistics for a time window: how many were opened, claimed, and closed, optionally broken down by category or by a specific staff member. Useful for checking how active a category is or how much a given staff member has been handling.
integer
How many days back to look. Defaults to 7.
string
Scope the stats to a single category instead of the whole server.
user
Scope the stats to a single staff member’s claims/closes.
Everyday commands
These are the commands staff and members use while a ticket is actually open. Unless noted, they’re gated by the category’s staff roles (see Staff roles vs. server permissions) - being a server admin also satisfies this check./open
Opens a new ticket. Any member can run this for themselves; staff can also open one on behalf of another member (useful if someone asks for help outside of a ticket and you want to move the conversation somewhere private).
string
required
The category to open a ticket in.
user
Open the ticket for this member instead of yourself. Requires staff permissions in that category.
/claim
Claims the ticket channel you’re currently in, marking you as responsible for it. Run this from inside the ticket channel itself - it doesn’t take a member or category option because it always acts on whatever channel you ran it in.
/release
Releases a ticket you’ve claimed, putting it back to unclaimed so someone else can pick it up. Only the person who claimed it, or a server admin, can release it - this stops a ticket being pulled away from whoever’s actually working it.
/close
Closes the ticket channel you’re in and archives it into a transcript (see Overview for exactly what happens on close).
string
The reason for closing, included in the transcript’s summary.
/add
Gives another member access to the ticket channel you’re in, without making them staff. Useful for pulling in one specific person (a witness, a second applicant, a specialist on your team) without giving them access to every ticket.
user
required
The member to add.
/remove
Removes a member’s access to the ticket channel you’re in. The ticket’s original author can never be removed this way - only members who were added afterward with /add.
user
required
The member to remove.
/rename
Renames the ticket channel you’re in. This is a one-off manual rename - it doesn’t change the category’s automatic naming template (see Channel name in the Channels page), so future tickets in this category still use the template.
string
required
The new channel name (max 100 characters).
/escalate
Moves the ticket channel you’re in to a different category - including moving it into or out of the jail category, which is how staff jail someone from inside an existing ticket instead of using /jail directly. See Jail.
string
required
The category to move the ticket to.
/nsfw
Toggles Discord’s age-restricted flag on the ticket channel you’re in, for that one channel only. See NSFW toggle for how this differs from the category-wide NSFW default.
/verify
Checks whether an uploaded transcript .html file is a genuine, unedited export from this bot, by validating its embedded cryptographic signature. Anyone can run this - it doesn’t require staff permissions, since its whole purpose is letting anyone independently confirm a transcript is authentic. See Transcripts you can actually trust on the home page for how the signing works.
attachment
required
The transcript file to verify.
Jail
/jail and /unjail are how staff move a member into and out of the jail category directly, without opening a regular ticket first. See Jail for the full setup and how jailing actually works.
/jail
Jails a member: removes their current roles, applies the jail category’s assign role(s), and opens them a ticket channel in the jail category.
user
required
The member to jail.
string
The reason for jailing. Shown to the member if Notify user on jail is enabled in
/config jail./unjail
Unjails a member, restoring the roles they had immediately before being jailed.
user
required
The member to unjail.